Selected Work
A selection of projects and operational work across nonprofits, professional associations, and digital organizations.
CRM IMPLEMENTATION & SYSTEMS
Copper Development Association
Supported CRM implementation and operational improvements for a national professional association while working at MCI USA.
- Coordinated HubSpot implementation activities and stakeholder requirements.
- Supported CRM configuration, data organization, and workflow improvements.
- Developed documentation and supported implementation testing.
- Helped improve internal processes and day-to-day system usability.
TECHNICAL OPERATIONS & DIGITAL SYSTEMS
MedTech Color
Supported technical operations and digital systems transitions for a mission-driven nonprofit organization through MCI USA.
- Coordinated technical projects and multi-system transition activities.
- Supported website and digital platform administration.
- Managed project documentation, testing, and quality assurance.
- Worked with internal teams and stakeholders to resolve technical and operational issues.
NONPROFIT OPERATIONS & PROGRAM SUPPORT
Plum Village Community of Engaged Buddhism
Supported organizational operations, programs, and administrative systems for an international nonprofit community over seven years.
- Coordinated programs, events, and operational logistics for large-scale gatherings.
- Supported administrative processes, organizational documentation, and internal coordination.
- Worked with staff, volunteers, and community stakeholders across diverse backgrounds.
- Supported projects operating under the organization's nonprofit umbrella, including fiscal sponsorship-related administrative coordination.
DIGITAL PROJECT MANAGEMENT
Website & Digital Operations
Managed and supported website projects, digital platforms, and operational workflows for organizations with evolving technology needs.
- Coordinated website updates, maintenance, and content publishing.
- Supported WordPress and other content management platforms.
- Implemented and maintained Google Analytics and Google Tag Manager configurations.
- Managed project timelines, quality assurance, technical documentation, and stakeholder communication.
OPERATIONS CONSULTING
Independent Consulting
Providing flexible operations, systems, and project support to organizations seeking practical solutions and additional capacity.
- Operational planning and process improvement.
- Project coordination and implementation support.
- Documentation, systems administration, and workflow development.
- Website maintenance and digital operations.
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